Shipping Policy

Last updated: August 18, 2026

This policy explains our production times, shipping estimates, costs, tracking, delivery delays, and how we handle lost or damaged shipments.

Order Processing and Production

Most products are prepared for shipment within 1–2 business days after the order and all required customization information have been confirmed.

Business days are Monday through Friday, excluding recognized holidays.

For personalized products, production begins after we receive the information required to create the product. This may include names, dates, times, locations, quotations, images, design selections, or other customization details.

If customer approval of a proof is required, the production period begins after the proof is approved. Delays in submitting information or approving a proof may delay shipment.

During holidays, promotions, unusually high order volumes, or severe weather events, production may require additional time. Any product-specific production estimate displayed on the product page takes precedence over this general estimate.

Shipping Time

Production time and shipping transit time are separate.

The estimated delivery date shown at checkout includes an estimate provided using available production and carrier information. Carrier transit times begin after the order has been produced and transferred to the shipping carrier.

Shipping times are estimates unless we expressly guarantee a specific shipment or delivery date. Weather, carrier disruptions, customs processing, incorrect addresses, and other circumstances may affect delivery.

Shipping Destinations

We ship to destinations made available during Shopify checkout.

If checkout does not offer a shipping method for your address, we are currently unable to ship the order to that destination. Contact us at blissfulmelodydesign@gmail.com if you have questions about destination availability.

Shipping Rates

Available shipping methods and charges are displayed during checkout before payment is completed.

Shipping charges depend on factors such as:

• Delivery destination
• Product size and weight
• Selected shipping method
• Number and type of products ordered
• Applicable carrier rates

We do not add undisclosed shipping charges after checkout.

Order Confirmation and Tracking

After placing an order, you will receive an order confirmation at the email address or telephone number provided during checkout.

When tracking is available, we will send a shipping confirmation containing the carrier and tracking number after the order has shipped. Tracking information may require additional time to become active after the shipping label is created.

Some orders may arrive in more than one package. If an order is divided into separate shipments, you may receive multiple tracking numbers.

Address Accuracy

Customers are responsible for reviewing the shipping address before completing checkout.

If you discover an address error, contact us immediately at blissfulmelodydesign@gmail.com. We will try to update the address before shipment, but an address change cannot be guaranteed after production or fulfillment has begun.

We cannot redirect a package after it has been transferred to a carrier unless the carrier supports the change.

If an order is returned because the customer supplied an incomplete or incorrect address, declined delivery, or failed to collect the package, we will contact the customer. Additional shipping charges may apply before the order can be sent again.

Any refund for an eligible returned order will be handled under our Refund, Return, and Replacement Policy. Personalized products remain subject to the custom-product provisions of that policy.

Shipping Delays

If we cannot ship an order within the time promised when the order was placed, we will notify the customer and provide:

• A revised estimated shipment date; and
• The option to accept the delay or cancel the unshipped order for a full refund, as required by applicable law.

If we cannot fulfill an order, we may cancel it and issue a full refund to the original payment method.

Once an order has been shipped, carrier delays may occur. We will provide available tracking information and assist with reasonable carrier inquiries.

Lost or Undelivered Packages

If tracking has not updated for an unusual period or the package has not arrived by the estimated delivery date, contact us at blissfulmelodydesign@gmail.com with your order number.

We may ask you to confirm your address and allow the carrier’s reasonable investigation period. If the carrier confirms that a package was lost in transit, we will provide an appropriate replacement or refund.

If tracking states that a package was delivered but you cannot find it:

1. Check the delivery location, mailbox, entrances, and any secure parcel area.
2. Ask household members, building staff, or neighbors whether they accepted it.
3. Allow until the end of the next business day because some carrier scans occur before physical delivery.
4. Contact the carrier using the tracking number.
5. Contact us if the package remains missing.

We will review confirmed-delivery disputes individually and assist with a carrier investigation. A replacement or refund will depend on the investigation, the circumstances, and applicable law.

Damaged Shipments

Please inspect your order promptly after delivery.

If an item arrives damaged, contact us as soon as possible at blissfulmelodydesign@gmail.com and provide:

• Your order number
• Clear photographs of the damaged product
• Photographs of the exterior and interior packaging
• A photograph of the shipping label

Please retain the product and packaging while we review the claim. Qualifying damaged products will be handled according to our Refund, Return, and Replacement Policy and applicable law.

International Shipping

When international shipping is available during checkout, the recipient may be responsible for import duties, customs charges, taxes, brokerage fees, or other destination-country fees unless checkout expressly states that they are included.

These charges are determined by local authorities and are not controlled by Blissful Melody Design.

Customs processing may delay delivery. Customers are responsible for providing accurate information required for customs clearance and for complying with the destination country’s import requirements.

Personalized Products

Personalized products require customer-supplied information. Customers should carefully review all names, dates, times, locations, messages, styles, materials, sizes, and delivery information before confirming an order.

Changes or cancellations might not be possible after production begins. However, personalized status does not remove customer rights relating to products that are damaged, defective, incorrect, lost in transit, or materially different from the confirmed order.

Contact Us

For shipping questions, contact:

Blissful Melody Design
Email: blissfulmelodydesign@gmail.com