Refund, Return, and Replacement Policy

Last updated: August 18, 2026

We want you to be happy with your order. This policy explains when an item may be returned, exchanged, replaced, repaired, or refunded.

Nothing in this policy limits any rights or remedies available under applicable consumer-protection law.

Non-Customized Products

We accept returns of eligible non-customized products within 30 days after delivery.

To qualify for a return, the item must be:

• Unused and in its original condition
• Returned with its original packaging, where reasonably possible
• Accompanied by the order number or other proof of purchase
• A product that is not personalized, custom-made, or otherwise marked as final sale

To request a return, contact us at blissfulmelodydesign@gmail.com before sending the item. If your return is accepted, we will provide return instructions and the appropriate return address.

Items returned without first requesting a return may not be accepted.

Personalized and Custom-Made Products

Personalized and custom-made products are created specifically for the customer and are generally final sale.

Examples include products customized with:

• Names, dates, times, or locations
• Personal messages or quotations
• Customer-selected designs, styles, layouts, colors, or materials
• Single or multiple personalized star maps
• Customer-provided images, text, or other content
• Any other made-to-order configuration

We do not accept returns, exchanges, or refunds for personalized products because of:

• A change of mind or personal preference
• An incorrectly selected size, material, style, color, or layout
• Spelling mistakes or incorrect information entered and confirmed by the customer
• Incorrect customer-confirmed names, dates, times, locations, messages, or images
• Minor color differences caused by screen settings, print materials, or normal production variation

Please carefully review all customization information before confirming your order.

This final-sale rule does not apply when a personalized product is defective, damaged, incorrect, or does not materially match the customization confirmed with us.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. Contact us as soon as possible if:

• The item arrived damaged
• The item has a manufacturing or printing defect
• You received the wrong product
• The product does not materially match your confirmed order
• We made an error when producing the customization

Please provide:

• Your order number
• A description of the problem
• Clear photographs of the product
• Photographs of the shipping package if the item was damaged in transit

For qualifying damaged, defective, incorrect, or nonconforming merchandise, you may choose an available remedy required by applicable law, which may include:

• Repair, when reasonable and available
• A replacement at no additional cost
• A refund to the original payment method

We will cover reasonable return-shipping costs when a return is required because of our error or because the product is damaged, defective, or incorrect.

Reporting the problem promptly helps us investigate shipping damage, but any reporting request in this policy does not shorten rights provided by applicable law.

Customer Ordering Errors

We cannot provide a free replacement or refund when the product was made according to information the customer entered and confirmed.

If you notice an error immediately after ordering, contact us at blissfulmelodydesign@gmail.com. We will try to correct it before production begins, but changes are not guaranteed once a personalized product has entered production.

If production has already begun, we may be able to offer a discounted replacement. Any such accommodation is discretionary and is not guaranteed.

Cancellations and Order Changes

Non-customized products

A non-customized order may be canceled before it has been shipped. Once shipped, it must be handled through the return process described above.

Personalized products

A personalized order may be canceled or changed only before customization or production begins.

Because production may begin shortly after an order is confirmed, contact us immediately if a change is needed. We cannot guarantee cancellation or modification after production has started.

If we cannot ship an order within the promised period, we will notify you of the delay and provide any cancellation or refund options required by applicable law.

Return Shipping

For eligible returns that are not caused by damage, a defect, an incorrect item, or our error:

• The customer is responsible for return-shipping costs.
• Original shipping charges are not refundable.
• We do not charge a restocking fee.
• We recommend using a trackable shipping method.
• We are not responsible for customer returns lost or damaged during return shipping.

Do not send returns to the address printed on the original package unless we instruct you to do so.

Refunds

After receiving and inspecting an approved return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Refunds generally include the returned product’s purchase price and applicable sales tax.

Original shipping charges are refunded only when required by law or when the return resulted from our error, a defect, damage, or an incorrect product.

Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to post the funds to your account.

If more than 15 business days have passed since we approved your refund, contact us at blissfulmelodydesign@gmail.com.

Exchanges

The fastest way to obtain a different eligible non-customized product is to return the original product and place a new order after the return is approved.

Personalized products cannot be exchanged unless they are damaged, defective, incorrect, or do not materially match the confirmed customization.

Lost or Undelivered Orders

If tracking shows that an order was delivered but you cannot locate it, check with household members, neighbors, the carrier, and the delivery location before contacting us.

If an order is lost in transit or remains undelivered, contact us at blissfulmelodydesign@gmail.com. We will investigate the shipment and provide an appropriate replacement or refund when required.

Final-Sale Items

The following items are not eligible for ordinary change-of-mind returns:

• Personalized or custom-made products
• Gift cards
• Items expressly identified as final sale before purchase

Final-sale status does not remove rights that apply to damaged, defective, incorrect, or nonconforming products.

Contact Us

For questions, cancellations, returns, replacements, or refunds, contact:

Blissful Melody Design
Email: blissfulmelodydesign@gmail.com